• Home
        • Get an overview and history about our company
          Learnership programme for security officers
          Find out more about our company
          Empowering communities
          Overview of our certificates
          2020 Graduate opportunity
        • With over 60 years’ experience within the guarding sector, Fidelity can offer peace of mind to corporate customers through specialised and professionally trained guards.
          Fidelity ADT is a leading provider of integrated retail performance and security solutions. We have deployed services to more than 70 percent of South African retailers.
          Fidelity Cash Solutions is the premier cash management company in South Africa. Ideal for any industry, our Cash Solutions business utilises effective strategies and state-of-the-art technology.
          Fidelity CashMaster offers any business cash management solutions to handle your unique and specific challenges.
          Specialised Cleaning & Hygiene Solutions
          Integrated Fire Security Solutions
          Vehicle & Fleet Tracking and Monitoring
          Protect merchandise & reduce shrinkage

          We offer our corporate customers enhanced services with special requests

          2RM Security actively gathers crime intelligence
          We’ve partnered with Auto & General* to bring you an all-in-one insurance offering
          Fidelity ADT in partnership with Vumacam
  • Press Office
        • Need to reach us?
          Find the branch and contact details you’re looking for
  • Careers
Fidelity Drones

Estate complex security becoming increasingly sophisticated

Living in an Estate or a complex can give residents the false impression that security is not a priority but crime trends over the last 12 months have shown an increasing number of incidents in secure complexes and estates which have raised a red flag and prompted many estate complexes to review their security options.

In August last year, Fidelity Services Group was the first security provider to introduce drones, under the banner of Fidelity Drones, in specified residential estates in the greater Fourways area. This has now been extended to other suburbs and estates.

Charnel Hattingh Head of Marketing & Communications at Fidelity Services Group says that even in a secured complex, there is always a risk of burglaries and theft from inside and outside the complex and this is why many estates are now combining guarding options and electrified barriers with more high tech solutions like drones.

She says drones will never replace manpower or electrified barriers, even in eco estates where green strips preclude traditional fencing. For maximum effectiveness, the command centre is linked to a tactical response unit for both reactive and proactive purposes. Customers contact a call centre to activate the drone response and on sites where Fidelity already provides guarding, the drone response will be worked into the incident escalation procedure.

“We believe drones and the deployment of a mobile drone team, not only act as a highly effective visible deterrent to criminals, but also assist to immediately track down and locate criminal elements once an outer perimeter on an estate has been breached, or in any scenario where suspects are at large on a security estate.” She says the deployment is ideally suited to security estates and will increase proactive crime prevention and the ability to plan crime prevention operations. It will also facilitate a more rapid response to live criminal incidents and scenes. “These high tech innovations definitely represent the future face of security, but as stressed earlier, they work best if they are combined with an integrated security offering.”

Complexes often become vulnerable when they are not fully let or where construction workers are still present. “If you are in a complex like this it is advisable to try and make sure you are part of the security contingency planning, conducting regular security drills and monitoring of security systems. We highly recommend that residents have alarms and other security measures in place in their individual units. It is not uncommon to hear of cases where criminals have moved into complexes posing as residents and then break into houses before moving out with their stolen goods,” she says.

Here are a couple of security hints for owners to keep in mind:

• Access control is a key component of the security solution. Having a guard that mans the gate and is also expected to patrol is an issue. “The entrance should be manned at all times, even if residents have their own access cards The guard also needs to be able to alert a reaction company if security is under threat or assistance is needed. This is where drone patrolling links in well.”

• The security systems can be nullified when there is little or no provision for the safety of guards on duty. “An increasing criminal modus operandi is to observe the guard and then hold him at gunpoint allowing the criminals to enter the complex at leisure. Guard room windows are mostly never bullet proof or even tinted to ensure that the movement of the guard cannot be monitored from outside the complex.”

scroll-to-top