About Us

About Us

Overview

Fidelity is Southern Africa’s largest technology-driven, integrated services and risk solutions provider and a recognised industry leader in innovation. Through a portfolio of more than 32 brands, the group delivers a wide range of services and security solutions to approximately 449 404 residential and corporate customers across South Africa. As of 31 January 2026, Fidelity employs over 71 000 people and operates from more than 281 points of presence nationwide.

At the core of the group’s operational philosophy is the delivery of an integrated facilities software-as-a-service model, underpinned by ethical artificial intelligence (AI). This capability is deeply embedded across its operations, back-office functions, and customer-facing solutions. Fidelity adopts a disciplined, return-on-investment-driven approach to technology, allocating capital to initiatives that deliver measurable value.

This commitment to innovation is both inward- and outward-facing. Internally, it drives efficiency, cost control, and automation. Externally, it strengthens the group’s growth strategy and enhances its value proposition to customers.

A Digital Governance and Innovation Committee, chaired by the Group CEO and comprising senior executives, oversees and drives the group’s evolving digital and technology strategy.

Supported by a well-established business model, robust infrastructure and scalable platform, the group is well positioned to grow both organically and through acquisitions in critical and expanding markets. These proven strategies, underpinned by a disciplined synergy and cost optimisation model, have strengthened the group’s resilience and delivered strong returns to shareholders in recent years.

Fidelity service group logo transparent

Vision

To be the pre-eminent provider of integrated services protecting the assets of our clients in Southern Africa and targeted international markets, through the consistent achievement of excellence in every sphere of security provision and client service

Mission

  • To ensure that the client remains the focus and centre of our activities
  • To differentiate through superior service which adds value but remains affordable
  • To provide operational excellence
  • To stay innovative in the application of technologies and solutions
  • To continually invest in employing and developing quality personnel
  • To remain the market leaders who lead by example

History

From humble beginnings in 1957 when Fidelity started the first Cash Solutions services, it is now Southern Africa’s largest integrated security solutions provider.

The Group has continued to evolve but throughout its history, there has always been one constant – a disciplined and uncompromising ethos of service excellence to the customer.

Exceptional leadership and an unwavering commitment to service excellence from both management and staff have contributed to its exceptional growth and positioned it as a front-runner in the security solutions market.
Here are some of the highlights over the years >

Command Centre

Fidelity Services Group prides itself on the custom-designed National Command Centre which is a first of its kind in South Africa. The state-of-the-art facility specialises in remote risk management and acts as a National Hub for the company’s intelligence gathering. Fidelity Services Group has one of the largest fleet and systems infrastructure in South Africa that allows for the monitoring of alarms, CCTV and other camera solutions; as well as track assets and vehicles across the country. Our state-of-the-art technology and industry experts allow Fidelity Services Group to keep track of our specialist unites, vehicles and assets in transit

The National Command Centre has been fully equipped with a Disaster Recovery Site and a comprehensive Business Continuity Plan to ensure that should a crisis hit, the company can continue to operate and manage our customers, our fleet and the assets under our protection. We are proud that our National Command Centre infrastructure exceeds the minimum standard requirements set out by SAIDSA. To further ensure quality service all our telephone calls are recorded and all actions on our monitoring software is auditable so that we can keep track of and trace all activity in the Command Centre

The entire floor space is covered by additional security cameras and access to the facility is strictly controlled and restricted

Additional Services & Features Include:

  • A comprehensive staff integrity policy
  • Alarm events sequenced by priority
  • Ability to customise operating procedures
  • SMS notification of alarm activations to employees and customers
  • Web-based Occurrence Book for licensed users
  • Remote “Opening” and “Closing” of vaults and high-risk areas
  • Covert surveillance
  • Logging and tracking of service calls on all security equipment
  • Only handpicked and stringently vetted agents are employed in the National Command Centre
  • Ongoing internal processes are in place to ensure the integrity of our employees and are aimed at detecting any undue activity, corruption and manipulation of employees
Fidelity Service Group National Command Centre

Fidelity Services Group – Environment, Social and Governance Report 2021

View report