Umsuka Wemali Finance

Umsuka Wemali Finance (Pty) Ltd was established in 1995 and is a wholly owned subsidiary of the Fidelity Services Group.
Reg No: 1995/003068/07

The Umsuka business is the provision of credit-lending, risk-based financial services by assisting their Customers to meet their needs and manage unanticipated financial events. Through its fully fledged inbound and outbound call centre, which is based at head office, the Umsuka agents service their Clients via a sophisticated VOIP telephone system, which records voice calls for quality and security Purposes. The satellite branches service walk in customers.

Umsuka operates through 4 primary businesses:

1. The Micro Finance Unit
2. Credit Life
3. Umvikeli Gold Legal Protect
4. Bophelo Wellness Plan

Micro lending essentially consists of the disbursement of small loans to people locked out of the banking system, the idea being to help them with financial relief.

Some loans are as small as R100 but typically they range from R1000 to R15000 and are processed with conventional credit checks but without collateral requirements.

Once access to credit is established, the individual recipients of a loan have the means to make the other rights possible through their own efforts.

Micro lending has proved that a small loan can become the start of a virtuous economic cycle, the benefits of which extend beyond individual borrowers because the financial assistance can help improve living standards in their communities.

Umsuka have developed a loyal following among their customers. Not only have we become the sole source of funding for the entire Fidelity employee database, we also lend at interest rates below those charged by traditional local moneylenders and certain banks.

Because we are a part of the group and know our customers, we at Umsuka can generally make an educated estimate of the risk involved in lending and are able to contain that risk by organising customers in credit groups or by operating Debt Consolidation relief. Being profitable does not exclude risks, as micro lenders are generally perceived to be more vulnerable to certain risks than are traditional commercial banks.

Umsuka Wemali is regulated by the National Credit Act No 34 of 2005 as well the Consumer Protection Act of 2008 and the Financial Services Conduct Authority.

Umsuka Wemali is a registered Credit Provider with Licence number NCRCP986/FSP46644.

As such Umsuka Wemali is also bound by the rules and regulations of the National Credit Regulator. The NCR requires that a micro lender is affiliated to one of the associations which represent micro lenders.

The purpose of the Act is to promote and advance social and economic welfare of South Africans, promote a fair, transparent, competitive, sustainable effective and accessible credit market and industry and to protect consumers by promoting the development of a credit market that is accessible to all South Africans and in particular those who have historically been unable to access credit under sustainable market conditions.


Umsuka Wemali is affiliated to the Micro Finance South Africa, and as such will be required to conform to the code of Conduct of that Association.

Umsuka Wemali also adheres and subscribes to the following ethical codes and standards:

  • The Credit Industry Code of Conduct to Combat Over-Indebtedness in terms Section 48 (1) (b) Of the National Credit Act (NCA)
  • As a Credit Provider, we hereby subscribe to this Code. We recognise that whilst the majority of our consumers incur debt in a responsible and sustainable manner, a certain number of consumers may from time to time experience financial difficulties resulting in over-indebtedness
  • Our commitments:
  • Lend responsibly to our consumers
  • Conduct an affordability assessment on each credit application
  • Take all internal consumer credit performance information as well as credit bureau info.
  • Diligently and accurately report to the credit bureaus

Insurance products:

  1. The Bophelo Wellness Plan is contingency expense cover as a result of hospitalisation due to accident or illness.
  2. The intention is to assist staff, who have been hospitalised, with
    1. Loss of income
    2. Additional expense of family visiting
    3. Food and basic necessities whilst in hospital
    4. Who have been accidentally injured in an event such as a motor accident, with
    5. Death
    6. Permanent Disability such as loss of a limb
  3. Credit Life Policy - Is a life insurance policy designed to pay off a borrower's debt as a result of death, disability or retrenchment. The policy also pays a lump sum benefit equivalent to 10 times the capital amount, to a nominated beneficiary in the event of accidental death.
  4. Umvikeli Gold Legal Protection Insurance is a policy which provides staff with a legal expense cover of up to R35, 000 per annum and the assistance of a legal representative 24 /7. The policy holder also receives assistance with the drafting of a will.

Umsuka Wemali App

The purpose of the Umsuka Wemali App is to create a quick, convenient and an easy mechanism for employees of Fidelity to apply for a loan - anywhere, anytime.

Features of the App:

  • It's quick - Get the loan application in few minutes.
  • Apply for a personal loan of up to R20000
  • View loan statement and balances, have access to your loan agreement
  • Personalise your loan amount and payback period through the app
  • Completely paperless process - Apply for a personal loan through the app
  • No document pickup required for personal loan approval - completely app based
  • Backed by excellent customer service
  • Purchase your Airtime and electricity in the App itself.