Fidelity Services Group and Hi-Tech Security are pleased to announce a strategic partnership that will strengthen security services across the Lowveld, providing customers with enhanced protection through the combined resources, expertise, and operational capacity of both businesses.
Effective 1 August 2026, Fidelity ADT will assume responsibility for the monitoring and armed response services provided to Hi-Tech Security customers in the Lowveld, including Mbombela (Nelspruit), White River, Sabie, Hazyview, Kanyamazane, and Matsulu.
The partnership will provide customers with access to South Africa’s largest integrated security and risk solutions provider, offering increased visibility, faster response capabilities, and enhanced operational support while maintaining the trusted local relationships customers have built with Hi-Tech Security.
According to Wahl Bartmann, Group CEO of Fidelity Services Group, the partnership comes at a time when collaboration and scale are becoming increasingly important in combating crime.
“It has been demonstrated that companies with a consolidated operational footprint are better positioned to deliver effective security services. By combining our resources and local expertise, we can provide customers with a more integrated, proactive, and robust security solution while maintaining the community-focused approach that has always been central to both organisations. Together, we are better equipped to help mitigate crime and improve safety across these communities.”
Customers can be assured that the transition has been carefully planned to ensure continuity of service. Importantly:
- Existing Hi-Tech Security management will remain actively involved in the business
- Customers will continue to have direct access to the Director and management team of Hi-Tech Security
- Security officers and armed response personnel will continue to operate within the same communities they currently serve
- There will be no increase in monthly service fees during 2026.
- Customers will continue to contact Hi-Tech Security for alarm activations, security emergencies, and the reporting of suspicious activity.
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“We are delighted to welcome our new customers and look forward to delivering professional, reliable, and superior security services by leveraging Fidelity Services Group’s extensive national resources while maintaining the strong local relationships our customers value,” Bartmann concludes.
Meiring van der Merwe, Regional Manager of Hi-Tech Security, says the partnership represents an exciting opportunity to further strengthen security services in the region.
“Fidelity Services Group brings extensive experience, specialised expertise, and industry-leading capabilities. This partnership enables us to deliver more integrated, proactive, and innovative security and risk solutions while retaining the personalised service our customers have come to expect.”
Van der Merwe says maintaining continuity remains a key priority throughout the transition.
“I will continue to form part of the management structure going forward, alongside our experienced management and supervisory teams who will remain in their current roles. Together with Fidelity’s strong local leadership, we remain committed to delivering the exceptional service standards our customers know and trust.”
The partnership reinforces both companies’ shared commitment to protecting people, property, and communities through innovative, integrated security solutions backed by local knowledge and national capability.
Issued by Fidelity Services Group – charnelh@fidelity-services.com
